A highly enthusiastic and professional Software Engineer & IT Specialist with leading-edge expertise, passion, and a sense of humor to deliver high-ROI technology using international software and IT standards
Quick to grasp new ideas and concepts, enjoy being part of, as well as leading, a successful and productive team, I’m constantly developing my skills, experience and portfolio or work.
Ability to multitask in an interrupt-driven environment, working well in a team or independently with little direction, and drive customer issues to resolution into the organization, plus having a proven experience in dealing with customer issues in a demanding environment with excellent presentation, communication, leadership and problem solving skills
I'm a technology pinch-hitter excelling in many aspects of Software Engineering & ITIL processes, with particular interest in frontend and backend support and networking between computers and devices. I'm interested in a permanent position in an enterprise Software or Information Technology corporation.
Enthusiastic proponent of technology always seeking opportunities on- and off-the-job to make the latest innovations accessible to the widest possible customers. Experience includes roles with top government and tech giants.
2003 - 2009 University of Tanta, Egypt
BSc Computers Engineering & Control - Good
September 2009 - October 2010
Software & IT Service Engineer at ICTP
E-mail administrator for ICTP and ministry of higher education delivering service to more than 1.5M student, staff member and administrative employee. Project included creation, management of ICTP HQ e-mail accounts and supervision of other accounts.
I've also coordinated with some staff members and e-mail service owner to solve e-mail service incidents, and helping in activation of e-mail service for both staff and students.
In addition to this, I was the developer, architect, and administrator of ICTP Web portal which was a replacement for basic CMS.
September 2009 - October 2011
IT Support Engineer at ICTP
Providing professional support and consultancy for customers and managing their incidents for their PCs (Desktops and Notebooks with Microsoft Windows) and Smartphones (iOS, Android & Symbian).
In addition to initiation of a special project “Egyptian Universities IT Framework” in cooperation with Microsoft Egypt based on MOF/ITIL standards.
Design and implementation of usage policies (e-mail, internet, PC and printer).
I also provided support for board of directors, serving as Principal IT guru.
October 2010 - December 2011
System Integrator at AIO
System Integrator role in a multinational company that produces and develops solutions for military purposes. This role was so unique for a soldier in the mandatory military service.
Looking to see extra skills?
Vital stats
- Born - 31th December 1986
- Location - Giza, Egypt
- Tools - Notebook, Compiler, Analytical Mind
About me
I consider myself a true Software & IT Service Engineer because I spend almost every waking hour designing, coding, learning, reading, searching or sharing. I love both of software and IT and couldn't imagine doing anything else.
Outside of the web I enjoy listening to good music, making mixologies of music by a Virtual DJ, playing Angry Birds, travelling & socializing.
Extra activities
- Thinking community by creating and managing user groups.
- Up-to-date with IT and technology related economy news.
- Offering consultancy to communities seeking computer, technical or general life issues.
- Running, Swimming, and Formula 1 Grand Prix fan.
- Playing Angry Birds (while waiting for server to start up or code to compile).
