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Profile

A highly enthusiastic and professional IT Consultant with leading-edge expertise, passion, and a sense of humour to deliver high-ROI technology consultancy, ideas and plans in addition to technology business models and IT standards

Quick to grasp new ideas and concepts, enjoy being part of, as well as leading, a successful and productive team, I’m constantly developing my skills, experience and portfolio or work.

Ability to multi-task in an interrupt-driven environment, working well in a team or independently with little direction, and drive customer issues to resolution into the organization, plus having a proven experience in dealing with customer issues in a demanding environment with excellent presentation, communication, leadership and problem solving skills

I'm a technology pinch-hitter excelling in many aspects of Software Engineering & ITIL processes, with particular interest in IT consultancy services and bridging between IT and business operations. I'm interested in a permanent position in an enterprise Software or Information Technology corporation in the IT or business-ops teams.

Enthusiastic proponent of technology always seeking opportunities on- and off-the-job to make the latest innovations accessible to the widest possible customers. Experience includes roles with top government and tech giants.

Education

2014 - 2015 Cairo University, Egypt

MSc Computers Engineering - On Hold

2003 - 2009 University of Tanta, Egypt

BSc Computers Engineering & Control - Good

Employment

November 2015 - Present

IT Service Support Engineer – Level II at Orange Business Services

Within the LIS team, the scope of this job is to ensure some of the following tasks for on-site and regional perimeters

  • 2nd level incident management over Remdedy
  • Hardware and software troubleshooting for local IT infrastructure
  • Ensuring service continuity
  • Field engineer dispatch for more than 20 regions worldwide
  • End users second level of support for PC related issues on both hardware and software scale
  • Identifying and reporting problems on a sophisticated level
  • IT systems administration and data integrity
  • Issue periodical reports and identify trends for improvement
  • Advanced network management
  • IT asset management

November 2014 - November 2015

Regional IT Manager at EVIC LLC.

This role was a transitioning shift towards high end professional overseas Engineering Consultancy Services (ECS) where mega projects are designed and implemented.

  • Overseas Help Desk manager.
  • Design and Plan IT Strategies
  • Maintaining and monitoring the servers
  • Day-to-day administration of regional offices
  • Team player, supervising IT staff and distribute tasks on daily basis
  • Technology decision maker

March 2012 - October 2014

Senior IT Consultant at Inspire Ltd.

This challenging role helped me imbibe experience in me , I was responsible to plan, design, deploy, operate and maintain a wide range of IT solutions for both in-site and for our clients as well so that our solutions can operate smoothly.

  • Design and Plan IT Strategies
  • Implement and Deploy IT Strategies
  • Providing consultancy for required IT solution
  • Providing instant support for IT issues on-premise and off-premise (Hot Traveler)
  • Technology decision maker

Skills & Knowledge

The following skills chart is based on the projects that I have used each skill in. For instance on an IT service management process, I can get 90% of what I want to do with little or no direction.

  • Microsoft Windows
  • Server Administrator
  • Product Management
  • IT Service Management
  • Server Scripting
  • IT Security
  • I am able to provide full support on-premise and off-premise in-site and off-site Microsoft based systems.
  • I am able to develop fully responsive software and websites using standardized code in rapid development.
  • Experienced in using ITIL process model to justify current service phase.

Vital stats

me
  • Born - 31th December 1986
  • Location - Nasr City, Cairo, Egypt
  • Tools - Notebook, Data Link, Analytical Mind

About me

I consider myself a true IT guru because I spend almost every waking hour planning, scripting, learning, reading, searching or sharing. I love Information Technology and couldn't imagine doing anything else.

Outside of the bits world, I enjoy adventures, biking, listening to good music, traveling & socializing as I'm not a boring nerd ;)

Extra activities

  • Thinking community by creating and managing user groups.
  • Up-to-date with IT and technology ecosystem related news.
  • Offering consultancy to communities seeking computer, technical or general life issues.
  • Football & F1 Grand Prix fan