A 12+ years  highly enthusiastic and professional IT Consultant with leading-edge expertise, passion, and a sense of humor to deliver high-ROI technology consultancy, ideas and plans in addition to technology business models and IT standards.

A technology pinch-hitter excelling in many aspects of modern frameworks like DevOps, bridging the IT Operations (ITIL) and IT Development (SCRUM), with particular interest in IT consultancy services.

Enthusiastic proponent of technology always seeking opportunities on- and off-the-job to make the latest innovations accessible to the widest possible customers.

I consider myself a true IT guru because I spend almost every waking hour planning, scripting, learning, reading, searching or sharing. I love Information Technology and couldn't imagine doing anything else.

Outside of the bits world, I enjoy adventures, biking, playing piano, traveling & socializing as I'm not a boring nerd ;)

What I Do

IT Consultancy

Network Design

DevOps

Web Design

Excellence*

*Certified in some, qualified for certification in other

Resume

11 Years of Experience

Education

Current
Cairo University

Masters in Computers Engineering

  • Postgraduate student in Master of Science in Computers Engineering credit hours program

2009
Tanta University

Bachelors of Computer Engineering

  • Bachelors of Computer Engineering and Control
  • Overall Grade: Good
  • Graduation Project: Customized Mobile Robot System (Embedded System)
  • Graduation Project Grade: Excellent (100%)

Experience

Nov 2015 - Present
Orange Business Services

Senior IT Service Support Engineer – Level II

  • IT Operations Excellent Achiever 3 times award-winning in less than 4 years
  • Achieved Exceed Expectation rating for 3 times in less than 3 years
  • Early adoption to be first ever member in IT Division to study and obtain ITILv4 certificate
  • Collaborating with industrialization and engineering teams to optimize and automate Office IT tasks for process improvement
  • Contribution in interviewing process for team candidates
  • Coaching and training team colleagues and provide orientation for new hires with experience and continuous support
  • Contribution in resolving very complex incidents without the need to escalate to next level
  • Contribution in identifying the root cause of 2 major problems and resolving them, one of those problems were out of scope
  • Providing advanced support for modern services: MDM BYOD, VDI, Cloud Internal Drive and PKI to internal users globally
  • Engagement with users by providing user training and IT induction training for new joiners
  • Collaboration with team members to enhance, optimize and establish new network infrastructure including switch installation and configuration for new premises
  •  
NextGen 2nd Line Global Support
Orange MDM BYOD
    • Resolving complex incidents of MDM service
    • Increase of new device registrations by 56%
    • Reduction of device retirement by 23%
Orange Cloud Internal Drive
    • Provide user support for Orange Cloud Internal Drive on second level
    • Recovering of user data by 31%
    • Breakthrough of increasing provisioning by 240%
    • Contribution of doubling quota by 100%
    • Managing backup schedules, sync, throttle and backup sets
Orange VDI
    • Creating instance of Virtual Desktop Interface VDI over Citrix® XenDesktop over XenServer
    • Providing 2nd level of troubleshooting for VDI users
    • Setting sessions, resetting user profiles, configuring software installation over VDI
    • Increasing new registrations by 25%
Public Key Infrastructure Authority Administrator (PKI CAdm2)
    • Increasing service activation by 200%
    • Justify service as per GDPR standards
    • Provide training for PKI card holders to use the service.

 

Nov 2014 - Nov 2015
EVIC Europe Consulting LLC

Regional IT Manager

  • Installation, operation and management of VPN gateway and IPPBX VOIP solution to link 4 offices
  • Deploying ITSM solution for incident management and training users and team based on ITIL3
  • Expanding network and server load scalability by 100%
  • Introducing Office 365 email and collaboration services to replace legacy email services
  • Development and upgrade of legacy website
  • Contribution in interviewing process for team candidates
  • Leadership and training of team members
  •  

Mar 2012 - Oct 2014
Inspire Solutions Ltd

IT Consultant

  • Planning and implementing the kernel of IT department and infrastructure
  • Deploying complete IT system including PCs, servers, network, VOIP Communications and access control
  • Setting the structure of website
  • Suggesting kernel of basic ticketing system to solve user incidents upon company expansion
  • Contribution in interviewing process
  • Contribution in deployment of People Management Information System PIMS as a kernel for HR department
  •  

Oct 2010 - Dec 2011
Arab International Optronics

System Integrator

  • Matching customers’ needs with existing products.
  • Quickly understanding how to operate a system or a GUI.
  • A generalist, knowing a little bit about large number of products.
  • Diagnosing and troubleshooting issues.
  • Validation and inspection of integrated systems.
  • Research existing products and software components.

Sep 2009 - Oct 2010
ICT Project - Ministry of Higher Education

IT Systems Engineer

  • Microsoft [email protected] (Office 365) for email and collaboration services project coordinator with Microsoft for 1.5 million students, professors and staff in 17 universities
  • Supervision on deployment of 1.5 [email protected] accounts
  • Contribution in setting the technical terms for the development and deployment of Portals of Egyptian public universities
  • Supervision on development of first portal by IBM WebSphere for the ICT Project
  • Preparation and conduction of more than 35 lectures for Internet Safe Usage as part of CyberPeace International Initiative and representative of Ministry of Higher Education
  •  

Technology Skills

DevOps

100%

Microsoft Windows Server

95%

ITIL 4

95%

Citrix XenServer / XenDesktop

65%

VMWare ESXi

80%

DHCP / DNS

90%

Data Center

100%

Windows Sysinternals

95%

IP Networking

85%

LDAP / Active Directory

100%

Office 365

90%

Cisco Unified CM

65%

HID Proximity

60%

VPN

70%

Microsoft Windows

100%

Incident Management

100%

PKI

95%

Skype for Business

70%

Coding Skills

Python

60%

Cisco IOS

75%

PowerShell

100%

HTML / CSS

85%

Projects

Contributed Projects
Project SPOT – Automation

Project SPOT – Automation

Automation
Project ahmedmahdy</>

Project ahmedmahdy

Web Design
Project VPN – VOIP Gateway

Project VPN – VOIP Gateway

Networking, Telephony
Project Network Upgrade

Project Network Upgrade

Networking
Project RISE – Automation

Project RISE – Automation

Automation
Project Pyramid

Project Pyramid

Networking
Project Pyramid

Project Pyramid

Networking

Blog

Technology Chronicles

Contact

Get in Touch

002-01000-094-586

Cairo

Freelance Available

How Can I Help You?